Is AI the Holy Grail for CX?

CX Unleashed: Transforming Customer Experience with Tech Innovation 

In the competitive landscape of customer experience (CX), many companies claim to be “customer-centric,” yet only a few withstand the ultimate litmus test – customer feedback.

Achieving a customer experience is common, but excellence, rated ‘A’ for quality, remains a rare accomplishment, with less than 5% reaching this pinnacle.

Furthermore, the confusion persists, as some still equate the customer experience center with a traditional call center. Enter the latest technological trend promising a revolutionary improvement – AI.

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