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Organizational Culture in the Hybrid Work Era: Navigating Challenges and Opportunities In the wake of the COVID-19 pandemic, hybrid work models have surged in popularity, blending remote and in-office work. This shift has prompted a significant transformation in organizational dynamics, affecting turnover rates, productivity, and, most notably, company culture. This article delves into the implications […]

Bridging the Digital Divide: Navigating the TCA Gap in the Age of Affordable Technology n recent decades, the landscape of information technology (IT) has undergone a remarkable transformation, becoming more affordable and innovative at an unprecedented pace. This evolution has impacted not just enterprises, but also consumers, democratizing access to advanced technological solutions. Contrary to

Advanced Features & Functions in the Latest Employer of Record (EOR) Platforms In the vanguard of HR technology, Employer of Record (EOR) platforms have embraced a new era of innovation in 2023, integrating cutting-edge features and functionalities that have redefined the management of global workforces. As we stride into the dynamic business landscape of 2024,

Leading Across Borders: The Power of Leadership in Global Expansion In Article 12 of IEC Rebel’s Digest, we delved into the realm of leadership, particularly focusing on “The Empathy Revolution: Unleashing Emotional Intelligence in Leadership.” Our exploration led us to the findings of a Gartner survey encompassing 500 HR leaders across 40 countries. This survey

Navigating the Uncharted Waters of Global Expansion: IEC Rebel’s Digest 2024 Wishlist As we embark on a new year filled with promises and possibilities, the journey of global expansion remains riddled with challenges and uncertainties. At IEC Rebel’s Digest, we’ve been delving into the intricate web of obstacles that businesses encounter on the path to

Customer Experience (CX) the new mantra for CEO‘s  Are Contact Centers the doorway to customer satisfaction? Is Customer Experience (CX) the new mantra for CEO‘s to be measured against for driving company growth and profitability? Is this real?

CX Unleashed: Transforming Customer Experience with Tech Innovation  In the competitive landscape of customer experience (CX), many companies claim to be “customer-centric,” yet only a few withstand the ultimate litmus test – customer feedback. Achieving a customer experience is common, but excellence, rated ‘A’ for quality, remains a rare accomplishment, with less than 5% reaching

The Empathy Revolution: Unleashing Emotional Intelligence in Leadership The Gartner survey (500 HR leaders across 40 countries) presents a stark reality in the corporate landscape, painting a picture of the challenges faced by organizations in developing effective leaders and managers. While the survey identifies Leader and Manager Development as the top priority for HR leaders,

Navigating Attrition, Cultural Hurdles, and Team Dynamics in cheaper markets like India. What’s the Bottom Line Benefit?   In the first half of 2022, India experienced a notable surge in attrition rates, reaching 20.3%, up from 6% in 2020, as reported by a survey conducted by global professional services firm Aon Plc. This significant increase

————————————————————————————————————————— This article is an excerpt from the IEC Digital Executive Directions article written by IEC Fellow Member Wolfgang Braun. Wolfgang is a well-recognized expert in Executive Services, Value Management, and M&A Transaction Management. He is VP of MIT Alumni responsible for HR and Executive Development, active with MIT AI research programs.   ————————————————————————————————————————— Humanity’s Digital