Is AI the Holy Grail for CX?
CX Unleashed: Transforming Customer Experience with Tech Innovation In the competitive landscape of customer experience (CX), many companies claim to be “customer-centric,” yet only a few withstand the ultimate litmus test – customer feedback. Achieving a customer experience is common, but excellence, rated ‘A’ for quality, remains a rare accomplishment, with less than 5% reaching […]
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